Thank you for shopping with Tec Trove. We strive to provide the best customer experience, and we understand that sometimes returns or refunds are necessary. Please review our policy below for information regarding returns, exchanges, and refunds.
- Returns
- Eligibility for Returns:
You may return most new, unused items within 30 days of delivery for a full refund. The item must be in its original condition, unused, and in the original packaging.
- Non-returnable Items:
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Opened electronics and hardware (unless faulty)
- Custom or personalized products
- Refunds
- Refund Process:
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Partial Refunds:
In some cases, a partial refund may be granted for:
- Any item not in its original condition
- Any item that is damaged or missing parts for reasons not due to our error
- Any item that is returned after the 30-day return window
- Exchanges
- Eligibility for Exchanges:
If you need to exchange an item for the same product in a different size or color (if applicable), you can do so within 30 days of receiving your order. Please contact us to arrange for an exchange.
- Shipping Costs for Exchanges:
If you are exchanging an item due to a mistake on our part, we will cover the return shipping cost. If the exchange is due to a change of mind or other personal preference, the customer will be responsible for the return shipping cost.
- How to Return or Exchange an Item
- Request a Return/Exchange:
To initiate a return or exchange, please contact our customer service team at [Insert Contact Email/Phone]. Provide your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Return Shipping:
Once your return is approved, we will provide you with return instructions and the return address. Customers are responsible for return shipping unless the return is due to our error.
- Damaged or Defective Items
- In case of Damage or Defects:
If you receive a damaged or defective product, please notify us immediately upon receiving your order. We will offer a replacement, exchange, or refund depending on the situation. Proof of damage or defect may be required (e.g., photos).
- Late or Missing Refunds
- If you haven’t received a refund yet:
First, check your bank account and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund after 7 business days, please contact us at [Insert Contact Email/Phone].
- Shipping Costs
- Shipping Fees:
Shipping fees for returns or exchanges are non-refundable unless the return is due to our error (e.g., wrong product shipped). If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us:
